Help & Support

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    My existing home

    We’ve pulled together some of our most frequently asked questions to try and help you get the most out of your home.

    Finding the perfect home

    If your new to holiday home ownership, the buying process and where to start can be daunting. Here we've listed some information that can help you on your way.

    General FAQs

    From how to join our owners club, to information on job vacancies, this section can help to answer many questions.

    See our most frequently asked questions

    What warranty do you offer?

    Willerby offers an industry-leading warranty. Here's a look at what's included.

    How do I find my serial number?

    The serial number of your home is unique, and it's what we need to access information relating to your home.

    How do I register the warranty for my home?

    Registering for your warranty ensures your home is covered should something go wrong.

    I'm new to this, what's the process of buying a holiday home or lodge?

    The process can be a little daunting if your new to holiday home ownership, here we try to simplify it.

    There is a problem with my home, how do I make a claim under my warranty?

    Please contact the park or distributor you bought your home from is you have a query or issue,.

    Can I view your holiday homes or lodges anywhere?

    Our two showgrounds are the perfect place to view a wide range of Willerby homes in one place!

    Do you have an owners club?

    Join our club - with over 12,000 members, we really are one big family!

    Other ways we can help

    Is there anywhere I can find information on how to care and maintain my holiday home?

    We want you to enjoy your holiday home or lodge and get the most out of it, so find out where to find advice and tips on how to look after it.

    Find out more

    I have condensation in my holiday home. Can you help?

    Condensation in your holiday home can cause damage if not dealt with accordingly.

    Find out more

    What is the difference between EN 1647 and BS 3632 standard?

    There are standards that are holiday homes and lodges must comply to. This answer helps demystify what they are so you can work out what's best for you.

    Find out more

    I've ordered a home and want to know when it will be arriving?

    Once you've ordered, you'll be excited to take ownership of your home. Find out how to keep track of when to expect it.

    Find out more