Help Centre Categories
My existing home
- Can I purchase touch-up paint for the aluminium cladding on my home?
- Can I purchase touch-up paint for the CanExel cladding on my home?
- Can I remove the fixed seating in my holiday home?
- Can you help me find out the exterior colour of my holiday home or lodge?
- How can I get an update on an active warranty claim?
- How do I find my key number?
- How do I find my serial number?
- How do I register the warranty for my home?
- How to adjust your cabinet doors
- I have condensation in my holiday home. Can you help?
- I have purchased a second hand home is the warranty still valid?
- Is there anywhere I can find information on how to care and maintain my holiday home?
- Should I drain down the water system in my holiday home?
- The vents in my holiday home cause drafts when it’s cold, can I cover them up?
- There is a problem with my home, how do I make a claim under my warranty?
- What warranty do you offer?
- Where can I find additional information on how to take care of my home?
- Where can I source spare parts for my home?
- Who carries out repair work to my home if it’s under warranty?
- Who is responsible for siting my holiday home or lodge?
Finding the perfect home
- Can I make changes to my holiday home or lodge?
- Can I purchase a holiday home or lodge direct from Willerby?
- Can I put a holiday home or lodge on my own land?
- How can I find out the bed sizes in your homes?
- How do I buy a holiday home or lodge?
- How much can I expect to pay for my holiday home or lodge?
- I’m new to this, what’s the process of buying a holiday home or lodge?
- There’s so many technical terms to try and understand. Where do I start?
- What is an eco pack?
- What is the difference between a holiday home and a lodge?
- What is the difference between EN 1647 and BS 3632 standard?
- What role does my chosen park play in the process?
- What’s the difference between a painted and fully galvanised chassis?
- Will my holiday home look exactly the same as the photographs on the website?
General FAQs
- Can I live in a holiday home?
- Can you help me find out the age of my holiday home or one I’m looking to purchase?
- Do I need to register my home warranty?
- Do you have an owners club?
- Have you got any jobs available?
- How do I get tickets for one of the upcoming shows?
- I’ve ordered a home and want to know when it will be arriving?
- Important information regarding earth bonding.
Other ways we can help
Is there anywhere I can find information on how to care and maintain my holiday home?
We want you to enjoy your holiday home or lodge and get the most out of it, so find out where to find advice and tips on how to look after it.
Find out moreI have condensation in my holiday home. Can you help?
Condensation in your holiday home can cause damage if not dealt with accordingly.
Find out moreWhat is the difference between EN 1647 and BS 3632 standard?
There are standards that are holiday homes and lodges must comply to. This answer helps demystify what they are so you can work out what's best for you.
Find out moreI've ordered a home and want to know when it will be arriving?
Once you've ordered, you'll be excited to take ownership of your home. Find out how to keep track of when to expect it.
Find out more